Pathway core element 1 - Careers within the digital support services sector
This resource list has been created to support the T Level Technical Qualification in Digital Support Services.
Careers within the digital support services sector is a pathway core element that focuses on range of responsibilities, job roles and skills required of professionals in digital infrastructure and the routes into digital support services.
Practical experience can be gained through interview techniques and role playing, and this element is a good prerequisite for the industry placement aspect of the course by introducing the student to common job roles and careers.
IT career paths
This video covers the roles in IT, including specialisations, specialist roles and how to be successful. The video is very detailed and covers technical details for roles that students could find themselves in after the course. This video has content relating to P1.1, P1.2, P1.3, P1.4 and P1.5.
How to communicate technical knowledge to diverse audiences (without coming across as a know-it-all)
In a recent webinar on storytelling with data, Senior Lecturer Miro Kazakoff covered some of the tools and techniques you can use to be a more effective communicator within your organisation. This resource will provide real world examples that can be used for coverage of the skills section of P1.1 .
Learn IT ticketing systems - help desk series
The video will be beneficial when covering P1.3 example job roles, it demonstrates the importance of ticketing systems and asset management by providing example systems and the elements that they contain.
Getting started with a career in IT infrastructure: a brief guide
This video explores how to communicate effectively in the workplace. It covers topics relating to verbal and non-verbal communication. This video will provide a good introduction to this element and will provide a starting point for coverage of P1.1, P1.2 and P1.3
Overview of the UK's IT industry
Despite challenges posed by COVID-19, the UK's information technology (IT) sector has shown its resilience through continued growth, with skilled workers needed to fuel this momentum. This resource provides an overview of the main IT careers with supporting videos and links. It is applicable to P1.1, P1.2 and P1.3.
Role-playing - preparing for difficult conversations and situations
The article explores role-playing in a communication context and how a team can use role-playing techniques to prepare for a variety of challenging and difficult situations in the workplace. This has information that will aid the coverage of P1.1 and P1.2 and P1.3.
Communicating clearly with others
This STEM Learning resource collection aims to support STEM Ambassadors to highlight the top 10 employability skills to young people, with examples of activities and discussions to support young people to develop these skills in either school, college or other settings. This has information that will aid the coverage of P1.1 and P1.2 and P1.3.
